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Karen Rabbitt's avatar

"Tell people what they are waiting for.” That’s such a good description of so many of the areas people need to think through and talk through as they await results. Helpful.

(Sorry if this shows up twice. I thought I’d posted here and in Notes, but it only showed up in Notes)

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Kara's avatar

I agree that it's helpful to know what you're waiting for. Also, if possible, how long you can expect to be waiting. I think being informed (err on the side of overinformed) and checked in on from time to time - if nothing else to know you haven't been forgotten - makes waiting easier. I also appreciate efforts to make waiting more physically comfortable - questions: Do you need anything? Is there anything I can get you?

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